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- Model excellence
Model excellence
Long-Term Goal
We will ensure HR service throughout campus is characterized by excellence—with emphasis on responsiveness, clear and prompt communication, and respect.
Short-Term Priorities
- Improve access to HR services for our faculty and staff via:
- More coordinated partnerships with college and vice presidential area HR liaisons across campus
- A point of contact and advocate for members of our academic community to ensure the HR program is responsive to their needs
- Improved online presence
- Enhance responsiveness and improve operational efficiency based on performance standards and metrics—for example:
- Customer service response time to inquiries received via email and phone
- Overall turnaround time for processing HR transactions
- Time to fill, time to terminate, and time to investigate issues of concern
- Faculty and staff experience with online required training