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Model excellence

Long-Term Goal

We will ensure HR service throughout campus is characterized by excellence—with emphasis on responsiveness, clear and prompt communication, and respect.

Short-Term Priorities

  • Improve access to HR services for our faculty and staff via:
    • More coordinated partnerships with college and vice presidential area HR liaisons across campus
    • A point of contact and advocate for members of our academic community to ensure the HR program is responsive to their needs
    • Improved online presence
  • Enhance responsiveness and improve operational efficiency based on performance standards and metrics—for example:
    • Customer service response time to inquiries received via email and phone
    • Overall turnaround time for processing HR transactions
    • Time to fill, time to terminate, and time to investigate issues of concern
    • Faculty and staff experience with online required training