Model excellence

Long-Term Goal

We will ensure HR service throughout campus is characterized by excellence—with emphasis on responsiveness, clear and prompt communication, and respect.

Short-Term Priorities

• Improve access to HR services for our faculty and staff via:
  • More coordinated partnerships with college and vice presidential area HR liaisons across campus
  • A point of contact and advocate for members of our academic community to ensure the HR program is responsive to their needs
  • Improved online presence
• Enhance responsiveness and improve operational efficiency based on performance standards and metrics—for example:
  • Customer service response time to inquiries received via email and phone
  • Overall turnaround time for processing HR transactions
  • Time to fill, time to terminate, and time to investigate issues of concern
  • Faculty and staff experience with online required training